Privacy Policy & Personal Data Processing Notice

Effective Date: 06 October 2026
Last Updated: 06 October 2026

Xview Media (“Xview Media”, “we”, “us” or “our”) respects the privacy of individuals whose personal data is collected, received or processed by us.

This Privacy Policy and Personal Data Processing Notice (“Privacy Policy”) explains how Xview Media collects, receives, uses, stores, processes, discloses and protects personal data in connection with our websites, forms, applications, software, services, communications, marketing activities and business operations.

Where consent is required under applicable law, Xview Media will obtain consent through a clear affirmative action. Where another lawful basis is available under applicable law, processing may also be undertaken on that basis.

This Privacy Policy should be read together with our Terms & Conditions and any applicable quotation, proposal, work order, service agreement, project agreement or other contractual document.

1. About Xview Media

Xview Media is a technology and digital services company providing services that may include:

Website designing and development;
Mobile application development;
Software development;
Website and application maintenance;
Hosting and related technical services;
Domain and SSL-related services;
Digital marketing;
Search Engine Optimisation (SEO);
Online advertising and campaign management;
Social media and digital communication services;
API and third-party service integrations;
Business consulting and technology support; and
Other technology, digital and business-support services.

For privacy-related enquiries:

Xview Media
Japorigog, Guwahati, Assam, India

Phone: +91-97070-10163
Email: [email protected]
Website: https://xviewmedia.com/

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected or processed through or in connection with:

Our websites and web pages;
Contact, enquiry, quotation, registration and other online forms;
Emails and other electronic communications;
Telephone and tele-calling communications;
WhatsApp and other messaging communications;
Marketing and advertising campaigns;
Customer and prospective-customer interactions;
Website analytics and measurement technologies;
Cookies and similar technologies;
Applications, software or online services operated by Xview Media;
Client projects where Xview Media processes personal data on behalf of a client; and
Other business interactions with Xview Media.

3. Personal Data We May Collect

Depending on the nature of your interaction with us, we may collect and process the following categories of personal data.

3.1 Information Provided Directly by You

This may include:

Name;
Email address;
Mobile number;
WhatsApp number;
Company or organisation name;
Designation;
Address;
City, state and country;
Website or social media details;
Product or service requirements;
Project requirements;
Enquiry details;
Communication preferences;
Information submitted through forms;
Documents or files voluntarily submitted by you;
Information provided during telephone, WhatsApp, email or other communications; and
Any other information voluntarily provided by you.

3.2 Technical and Interaction Information

Depending on our website configuration and technologies being used, we may collect or receive:

IP address;
Approximate location derived from technical information;
Date and time of interaction;
Browser type and version;
Operating system;
Device type;
General device or technical characteristics;
Referring website or traffic source;
Pages visited;
Links, buttons or forms interacted with;
Session information;
Cookies and similar identifiers;
Advertising or campaign information;
General interaction and engagement information; and
Other technical information reasonably necessary for security, analytics, performance, advertising, measurement or business operations.

Some technical information may be collected automatically when you visit or interact with our website.

4. Information Submitted Through Forms

When you submit a form on our website, we may collect and process the information provided through that form.

Depending on the particular form, this may include:

Name;
Email address;
Mobile number;
WhatsApp number;
Company or organisation information;
Requirements;
Enquiry details;
Preferences;
Message or other submitted information; and
Other fields included in the relevant form.

We may combine information submitted through a form with relevant technical, interaction, communication and business information for the purposes described in this Privacy Policy.

You should not submit passwords, authentication credentials, financial credentials, health information or other highly sensitive information through a general enquiry form unless specifically requested by Xview Media for a legitimate and stated purpose.

5. Purposes for Which We Process Personal Data

Subject to applicable law, Xview Media may process personal data for the following purposes.

5.1 Enquiry and Communication

We may process personal data to:

Respond to enquiries;
Contact you regarding your enquiry;
Provide requested information;
Send quotations or proposals;
Discuss requirements;
Schedule meetings;
Provide customer support;
Follow up on enquiries; and
Maintain relevant communication records.

5.2 Service Delivery

We may process personal data to:

Provide requested services;
Manage projects;
Communicate with clients;
Provide technical support;
Perform maintenance;
Manage service requests;
Administer accounts;
Fulfil contractual obligations; and
Perform activities necessary to provide the requested service.

5.3 Sales and Business Development

We may process relevant information for:

Lead management;
Lead qualification;
Sales follow-up;
Customer relationship management;
Business development;
Preparing proposals and quotations;
Understanding service requirements;
Communicating relevant services; and
Managing prospective and existing customer relationships.

5.4 Marketing and Promotional Communication

Where permitted by applicable law and based on the applicable lawful basis, Xview Media may use personal data for:

Marketing;
Promotional communication;
Service announcements;
Offers and promotions;
New service information;
Events and campaigns;
Educational or informational communication;
Customer engagement; and
Other relevant business communications.

Marketing communications may be sent through email, SMS, WhatsApp, telephone calls or other communication channels.

5.5 Analytics and Business Analysis

We may process information to:

Understand website usage;
Analyse enquiries and leads;
Understand general user preferences;
Measure marketing effectiveness;
Analyse campaign performance;
Improve website functionality;
Improve products and services;
Prepare internal reports;
Conduct business analysis; and
Support business and operational decisions.

5.6 Advertising and Remarketing

Where applicable, we may process information for:

Advertising measurement;
Campaign attribution;
Conversion measurement;
Audience creation or segmentation;
Remarketing or retargeting;
Advertising optimisation;
Campaign analysis; and
Measuring the effectiveness of advertisements.

Where applicable law requires consent for a particular advertising technology or processing activity, the relevant consent mechanism will be used.

5.7 Security, Compliance and Business Administration

Personal data may also be processed where reasonably necessary for:

Website and system security;
Fraud and abuse prevention;
Cybersecurity;
Maintaining business records;
Accounting and financial administration;
Legal and regulatory compliance;
Responding to lawful governmental requests;
Establishing, exercising or defending legal claims;
Enforcing agreements;
Protecting our systems and business; and
Other purposes permitted or required by applicable law.

6. Lawful Basis for Processing

Depending on the circumstances, Xview Media may process personal data on the basis of:

Consent provided by the individual;
Processing necessary for providing a requested service or performing an applicable contract;
Processing permitted or required under applicable law;
Processing falling within a legitimate use recognised under applicable data-protection law; or
Another lawful basis available under applicable law.

Where consent is the applicable basis, the consent will be requested through a clear affirmative action and will relate to the specified purposes described in the applicable notice.

7. Form Consent

Our forms may display a consent checkbox substantially in the following form:

“I consent to Xview Media collecting and processing the information provided through this form, together with relevant interaction and technical information, for communication, service delivery, sales, marketing, analytics and business operations, including sharing with necessary third-party service providers, as described in the Privacy Policy.”

By selecting the checkbox and submitting the form, you provide a clear affirmative indication of your consent to the processing described in the applicable notice.

Xview Media may maintain records of consent, including the relevant form, consent wording or version, date and time of submission and other information reasonably necessary to demonstrate the consent obtained.

8. Cookies and Similar Technologies

Our websites may use cookies, pixels, tags, scripts, local storage and similar technologies.

These technologies may be used for:

Essential website functionality;
Security;
Remembering preferences;
Website analytics;
Performance measurement;
Advertising measurement;
Campaign attribution;
Remarketing;
Understanding website usage; and
Improving user experience.

Where applicable law requires consent for non-essential cookies or similar technologies, Xview Media will use an appropriate consent mechanism.

Your browser or device may also provide controls for managing certain cookies and similar technologies.

9. Google Analytics

Xview Media may use Google Analytics or similar analytics services.

These services may process information such as:

Website interactions;
Pages viewed;
Approximate geographical information;
Device and browser information;
Traffic source;
Session information;
Events and interactions; and
Other analytics information.

We may use such information for website performance, reporting, audience analysis, business analysis and service improvement.

The relevant third-party provider may process information in accordance with its own applicable terms and privacy practices.

Where consent is required for a particular analytics configuration or processing activity, the applicable consent mechanism will be used.

10. Google Tag Manager and Similar Tag Technologies

Xview Media may use Google Tag Manager or similar tag-management technologies to manage website tags, scripts, analytics tools, advertising technologies and other integrations.

Tag-management technologies may facilitate the operation of other services installed on our website.

The specific tags and technologies used on our website may change from time to time based on our technical, operational, analytics and marketing requirements.

Where applicable law requires consent for a particular tag or technology, it will be used subject to the applicable consent mechanism.

11. Meta Pixel and Advertising Technologies

Where applicable, Xview Media may use Meta Pixel, Meta advertising technologies or similar advertising and measurement technologies.

These technologies may be used to:

Measure advertising performance;
Measure website conversions;
Understand interactions with advertisements;
Create or use advertising audiences;
Conduct remarketing;
Improve advertising campaigns; and
Analyse campaign effectiveness.

Depending on the configuration, information may be transmitted to the relevant advertising platform.

Where consent is legally required, the applicable consent mechanism will be used.

The processing performed independently by Meta or another advertising platform may also be subject to that platform’s own privacy policy and terms.

12. Email Communication

We may communicate with you by email for purposes including:

Responding to enquiries;
Sending quotations;
Project communication;
Service-related communication;
Customer support;
Transactional or administrative communication;
Account-related communication;
Marketing and promotional communication where permitted; and
Other lawful business communication.

Marketing emails may include an unsubscribe or opt-out mechanism where applicable.

13. SMS Communication

Where you provide a mobile number, Xview Media may use SMS for:

Enquiry communication;
Service communication;
Transactional or administrative communication;
Appointment or follow-up communication;
Customer support;
Marketing or promotional communication where permitted; and
Other lawful business communication.

Where applicable, marketing SMS communications may be discontinued following an appropriate opt-out or withdrawal request.

14. WhatsApp Communication

Where you provide a WhatsApp-enabled number or communicate with Xview Media through WhatsApp, we may use WhatsApp for:

Enquiry responses;
Customer support;
Service-related communication;
Project discussions;
Quotations;
Follow-ups;
Appointment or meeting coordination;
Marketing or promotional communication where permitted; and
Other relevant business communication.

WhatsApp communications are also subject to applicable WhatsApp/Meta terms and privacy practices.

15. Telephone and Tele-calling

Where you provide a telephone or mobile number, Xview Media may contact you by telephone for:

Responding to enquiries;
Clarifying requirements;
Sales follow-up;
Customer support;
Service delivery;
Project communication;
Appointment scheduling;
Business communication; and
Marketing or promotional communication where legally permitted.

Applicable telecommunications, consent, preference-management and other legal requirements will be followed to the extent applicable.

16. Third-Party Service Providers

Xview Media may engage third-party service providers to operate, support, secure and improve our business.

These may include providers of:

Website hosting;
Cloud infrastructure;
Domain and DNS services;
Email;
SMS;
WhatsApp or business messaging;
Telephony;
CRM;
Customer support;
Analytics;
Advertising;
Marketing automation;
Payment processing;
Security;
Spam and abuse prevention;
Website performance;
Data storage;
Backup;
Software and API services;
Project management; and
Other business-support services.

Where such providers process personal data on our behalf, Xview Media will take appropriate contractual or organisational measures as required by applicable law.

17. Third-Party Platforms and Independent Data Fiduciaries

Some third-party platforms may process personal data independently rather than solely as a service provider or processor for Xview Media.

Examples may include:

Google;
Meta;
WhatsApp;
Advertising platforms;
Social media platforms;
Payment providers;
External communication platforms; and
Other third-party services.

Such third parties may have their own purposes, terms and privacy policies.

Where a third party independently determines the purpose and means of processing, its processing may be governed by its own privacy policy and applicable legal obligations.

Xview Media cannot control independent processing undertaken by such third parties.

18. Sharing of Personal Data

Xview Media may disclose or provide relevant personal data where reasonably necessary:

To provide requested services;
To respond to enquiries;
To communicate with you;
To perform contractual obligations;
To operate websites and systems;
To engage service providers;
To conduct analytics;
To conduct advertising or marketing;
To process payments;
To prevent fraud, abuse or security incidents;
To protect our systems and business;
To comply with applicable legal obligations;
To respond to lawful governmental or regulatory requests;
To establish, exercise or defend legal claims; or
For another purpose permitted or required by applicable law.

Xview Media does not operate a business of selling personal data as a standalone commercial product.

19. Processing Personal Data on Behalf of Clients

In certain projects, Xview Media may provide website, software, application, hosting, database, CRM, API or other technical services where personal data belonging to a client or the client’s users is processed through systems operated or maintained by Xview Media.

In such circumstances:

The client may determine the purpose and means of processing;
Xview Media may act as a Data Processor or service provider on behalf of the client, as applicable;
The applicable project or service agreement may contain additional data-processing requirements;
The client remains responsible for determining the lawful purpose of its processing and providing appropriate privacy notices and obtaining required permissions or consents, except to the extent expressly assumed by Xview Media; and
Xview Media will provide reasonable technical and organisational assistance within the scope of the contracted services and applicable law.

Where Xview Media determines the purposes and means of its own processing, Xview Media may act as a Data Fiduciary for that processing.

20. International or Cross-Border Processing

Some technology, cloud, analytics, advertising, communication or other service providers used by Xview Media may process information from locations outside India.

Where personal data is transferred, stored or processed outside India, Xview Media will comply with applicable restrictions, requirements or directions concerning such processing and transfers.

Nothing in this Privacy Policy authorises a transfer that is prohibited by applicable law.

21. Data Retention

Xview Media will retain personal data only for as long as reasonably necessary for the purpose for which it was collected or processed, subject to applicable legal, contractual and operational requirements.

Different categories of personal data may be retained for different periods.

We may retain information where necessary for:

Providing or completing services;
Maintaining business records;
Customer relationship management;
Accounting and financial records;
Resolving disputes;
Preventing fraud or abuse;
Maintaining security records;
Enforcing agreements;
Establishing, exercising or defending legal claims;
Complying with applicable laws or regulatory requirements; or
Other purposes permitted by applicable law.

When personal data is no longer required and no legal or other lawful reason for continued retention exists, we may delete, anonymise, aggregate or otherwise dispose of it in accordance with applicable law and our operational procedures.

22. Erasure and Deletion

Subject to applicable law, an individual may request correction, updating or erasure of personal data.

Upon receiving a valid request, Xview Media may erase or otherwise dispose of relevant personal data where retention is not necessary for the specified purpose or for compliance with applicable law.

Erasure may not be possible where continued retention is required or authorised by law, necessary for an existing contractual or service obligation, necessary for legal claims, security, fraud prevention, accounting, regulatory requirements or another lawful purpose.

Deletion from one system may not immediately result in deletion from all technical backups, disaster-recovery systems, audit records or third-party systems where retention is technically required or legally permitted.

Where applicable, such information may remain subject to restricted access and be deleted in accordance with the applicable retention cycle.

23. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent at any time.

You may request withdrawal by contacting:

Email: [email protected]
Phone: +91-97070-10163

You may also use an available unsubscribe, opt-out or preference-management mechanism.

Where consent is the applicable basis, Xview Media will provide a method of withdrawal that is reasonably comparable to the method through which consent was given, subject to the applicable legal requirements and technical circumstances.

Effect of Withdrawal

Withdrawal of consent is generally prospective.

Withdrawal does not:

Make prior lawful processing unlawful;
Require Xview Media to reverse processing already completed;
Require previously sent SMS, email, WhatsApp messages or other communications to be recalled;
Require Xview Media to undo a completed data transfer that was lawfully made before withdrawal; or
Automatically require deletion of information that Xview Media is required or otherwise permitted to retain under applicable law.

For example, if a mobile number was provided to an SMS service provider before withdrawal and an SMS was sent before the withdrawal was received, Xview Media is not required to reverse or recall that completed communication.

After receiving a valid withdrawal request, Xview Media will, within a reasonable time and subject to applicable law:

Stop future processing based solely on the withdrawn consent;
Stop or restrict future marketing communication based on that consent;
Take reasonable steps to instruct relevant Data Processors to cease such processing where applicable; and
Apply the withdrawal to relevant future processing activities within our control.

Withdrawal does not prevent processing where such processing is independently required, authorised or permitted under applicable law or is otherwise based on a lawful basis other than the withdrawn consent.

24. Marketing Opt-Out

You may request that Xview Media stop promotional communications through one or more channels, including:

Email;
SMS;
WhatsApp; or
Telephone.

A marketing opt-out does not necessarily stop:

Transactional communications;
Existing service-related communications;
Project communications;
Security notifications;
Legal notices;
Account-related communications; or
Other communications that are necessary or permitted under applicable law.

Where technically and operationally appropriate, your marketing preference may be applied separately to different communication channels.

25. Existing Communications and Completed Processing

Xview Media may process personal data for a particular purpose before receiving a withdrawal or opt-out request.

Where such processing was lawful at the time it occurred, subsequent withdrawal will not retrospectively invalidate that processing.

For example, if:

You submit a form and provide your mobile number;
You provide the applicable consent;
Xview Media shares the number with an SMS service provider for an authorised communication; and
You subsequently withdraw consent,

Xview Media is not required to reverse or recall an SMS, email, WhatsApp message, telephone call or other processing already completed before withdrawal.

However, Xview Media will take reasonable steps to stop future consent-based processing after the withdrawal becomes effective, subject to applicable law.

26. Data Security

Xview Media takes reasonable technical and organisational measures appropriate to the nature of the processing and the risks involved to protect personal data against:

Unauthorised access;
Unauthorised disclosure;
Loss;
Misuse;
Alteration;
Destruction;
Accidental compromise; and
Other reasonably foreseeable security risks.

Security measures may include, depending on the relevant system:

Access controls;
Authentication mechanisms;
Restricted administrative access;
Secure hosting configurations;
Encryption or secure transmission where appropriate;
Software and system updates;
Monitoring;
Backups;
Security controls;
Malware and spam protection; and
Other technical or organisational safeguards.

No website, server, application, cloud service, communication channel or electronic transmission can be guaranteed to be completely secure.

Accordingly, Xview Media does not provide an absolute guarantee against every possible security incident.

27. Personal Data Breach

If Xview Media becomes aware of a personal data breach or security incident requiring action under applicable law, we will take reasonable steps appropriate to the circumstances to:

Investigate the incident;
Contain and mitigate the incident;
Assess its impact;
Take remedial measures;
Cooperate with relevant service providers where applicable; and
Provide notifications or disclosures required by applicable law.

Where applicable law requires notification to affected individuals or authorities, Xview Media will make such notification in the manner and within the timeframe prescribed by law.

28. User Responsibilities

Users and clients should:

Provide accurate information;
Avoid submitting unnecessary sensitive information;
Protect account credentials;
Avoid sharing passwords through unsecured communication channels;
Take reasonable steps to secure their own devices and accounts; and
Notify Xview Media if they believe information has been submitted or accessed without authorisation.

Xview Media will not be responsible for processing or disclosure caused primarily by information voluntarily exposed by a user through an insecure channel or by compromised credentials outside Xview Media’s reasonable control, subject to applicable law.

29. Sensitive or Unnecessary Information

Unless specifically requested for a legitimate and stated purpose, users should not submit highly sensitive personal information through general enquiry forms.

This may include:

Passwords;
Authentication credentials;
Financial account credentials;
Government identification documents;
Health information;
Biometric information; or
Other highly sensitive information.

If a particular service requires such information, additional instructions, safeguards or contractual provisions may apply.

30. Children’s Personal Data

Our general website and services are not intended to knowingly solicit personal data from children except where specifically intended and legally permitted.

Where a service is specifically designed for children or involves processing children’s personal data, Xview Media will apply the additional requirements applicable to such processing, including any requirements concerning verifiable parental or guardian consent and restrictions on tracking, behavioural monitoring or targeted advertising, as applicable.

31. Data Principal Rights

Subject to applicable law and the commencement of the relevant statutory provisions, individuals may have rights relating to their personal data, including:

Access to information about processing;
Correction of inaccurate or incomplete personal data;
Updating personal data;
Erasure of personal data where applicable;
Withdrawal of consent where consent is the applicable basis;
Grievance redressal; and
Other rights provided under applicable law.

Requests may be submitted using the contact details provided in this Privacy Policy.

Xview Media may request reasonable information necessary to verify the identity of the person making a request.

32. Privacy Requests and Grievance Redressal

For privacy-related questions, requests, consent withdrawal, correction, erasure, marketing opt-out or grievances, you may contact:

Xview Media
Japorigog, Guwahati, Assam, India

Email: [email protected]
Phone: +91-97070-10163

Please provide sufficient information to enable us to identify the relevant interaction, account, communication or personal data.

We may request reasonable information for identity verification before processing a request.

We will handle privacy requests and grievances within the period and through the process required by applicable law.

Where applicable statutory rules prescribe a specific grievance mechanism or response period, those requirements will apply.

33. Third-Party Services and External Websites

Our website and services may contain:

Links;
Plugins;
APIs;
Scripts;
Pixels;
Tags;
Widgets;
Embedded content; or
Other integrations

provided by third parties.

Xview Media is not responsible for the privacy practices, security, content or policies of third-party websites and platforms that operate independently of Xview Media.

Users should review the applicable privacy policies and terms of such third parties.

34. Changes to This Privacy Policy

Xview Media may update this Privacy Policy from time to time to reflect:

Changes in our services;
Changes in technology;
Changes in third-party integrations;
Changes in legal or regulatory requirements;
Changes in our business operations; or
Improvements to our privacy practices.

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

Where required by applicable law, material changes may be communicated through an appropriate method.

Changes to this Privacy Policy will not automatically alter the terms of an existing written contract unless agreed by the parties or required by applicable law.

35. Applicable Data Protection Law

Xview Media intends to process personal data in accordance with applicable Indian data-protection and privacy laws.

Where applicable, this includes:

The Digital Personal Data Protection Act, 2023;
The Digital Personal Data Protection Rules, 2025; and
Other applicable laws, regulations, rules, notifications, directions and governmental requirements.

The DPDP Act and Rules contain provisions with different commencement dates. Accordingly, references in this Privacy Policy to specific statutory obligations apply to the extent and from the date such provisions are applicable to the relevant processing or party.

Nothing in this Privacy Policy is intended to exclude, restrict or waive any mandatory legal right or obligation.

36. Relationship with Terms & Conditions

This Privacy Policy should be read together with the Xview Media Terms & Conditions.

Where a separate written agreement, work order, service agreement, project agreement or data-processing arrangement contains specific privacy or data-processing provisions, those provisions will apply to the relevant engagement to the extent legally permitted.

If there is a conflict between this general Privacy Policy and a specific written agreement governing a particular service, the specific agreement will apply to that service to the extent permitted by applicable law.

37. No Absolute Guarantee

Although Xview Media takes reasonable measures to protect personal data, no method of electronic transmission, storage, website, application, cloud infrastructure or third-party service can be guaranteed to be completely secure.

Accordingly, Xview Media cannot guarantee that personal data will never be subject to unauthorised access, disclosure, loss or other security incident.

To the maximum extent permitted by applicable law, Xview Media shall not be responsible for a security incident caused primarily by:

Third-party platforms outside Xview Media’s reasonable control;
User negligence;
Compromised user credentials;
Unauthorised access to systems not operated or controlled by Xview Media;
Malware or cyberattacks that could not reasonably have been prevented through appropriate safeguards;
Client-controlled systems;
Third-party services independently processing information; or
Other circumstances outside Xview Media’s reasonable control.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

38. Contact Information

For privacy-related questions, requests, consent withdrawal, marketing opt-out or grievances:

Xview Media
Japorigog, Guwahati, Assam, India

Phone: +91-97070-10163
Email: [email protected]
Website: https://xviewmedia.com/

Effective Date: 06 October 2026
Last Updated: 06 October 2026